"You guys have a great team that is really dedicated to helping us. If I ever have a question I know that all I have to do is give you guys a call and right away I have an underwriter on the phone ready to help. Your team has not only answered any questions we had, but showed us step-by-step so that we know how to fix the issue next time."
--Wilhelm K. ~ Enlightened Insurance
“I just wanted to take the time to say ‘thank you’ for your excellent customer service to our agents. We are very pleased to work with you, as a company. Keep up the great work!”
--Denise A. ~ United Auto Insurance
A Reliable System
“I talked to my agents [and], they like your system, policies are coming back without major discrepancies, and, your employees are very courteous. Thank you - we appreciate this...very much”
--Beata Z. ~ Biz Broker, Inc.
Committed to Your Agency’s Growth and Success
“[Your] dedication and commitment to our [agency’s] growth and success has been demonstrated on several occasions. [American Access] is truly committed to going over and beyond the call of partnership to make sure we have all the tools to succeed, no matter what the economic climate.”
--Ed C. ~ The Courrier Agency
Ten Reasons We Do Business with American Access
By Ed Courrier, The Courrier Agency
As owner of the Courrier Agency, it’s important that we partner with only the most reputable and customer-focused companies. When it comes to our preferred non standard markets and the agency partner program, American Access was our choice. Through our experience, I can think of at least ten reasons why I am so impressed with them, and why we’ll continue to do business with American Access.
- They’re great people to do business with.
- Their work hours coincide with our agency's hours.
- The entire American Access team—management, customer service, billing, underwriting, support staff—all have a positive and helpful attitude.
- They are committed to innovative ways to better serve the agency and clientele, and new, more efficient ways to conduct business.
- When we need help resolving a situation that is important to my agency, the response times are always immediate.
- The systems for payments, endorsements and all customer functions are easy to use.
- Reports for agency production can be easily accessed and monitored.
- Their claim representatives are friendly and responsive.
- The agency commissions are highly competitive.
- American Access is committed to our growth and success.
When it comes to these ten reasons, number ten may be—as far as our agency is concerned—the number one reason for our partnership with American Access. Their dedication and commitment to our agency’s growth and success has been demonstrated on several occasions. American Access is truly committed to going over and beyond the call of partnership to make sure we have all the tools to succeed, no matter what the economic climate.
For this we applaud the leadership of American Access, as well as the talented staff in each and every department. Their great work and innovative ideas make our days easier, and make it a pleasure to conduct business with our clients.